Legal
Cancellation & Refund Policy
Last updated:
We understand that plans change. This policy outlines the timelines and conditions for cancellations, reschedules, and refunds across all Time To Mahj services. By booking with us, you agree to the terms below. Please read carefully before completing your reservation.
Quick Reference
01Classes & Private Lessons
Cancellations made 7 or more days before a scheduled class or private lesson are eligible for a full refund or a credit toward a future session, at your choice. Cancellations made 3–6 days before the session will receive a credit toward a future session only — no cash refund will be issued. Cancellations made fewer than 72 hours before the session are non-refundable and non-transferable. If you need to reschedule, please contact us as early as possible and we will do our best to accommodate you within the same or next available session.
02Lake Gaston Weekend Retreats
Retreat deposits are non-refundable. Full retreat balances paid more than 30 days before the retreat start date are eligible for a credit toward a future retreat. Balances paid within 30 days of the retreat start date are non-refundable. In the event you are unable to attend, you may transfer your spot to another person at no additional charge, provided you notify us at least 7 days in advance. Credits issued for retreats are valid for 12 months from the original retreat date.
03Kids Mahjong Camps
Cancellations for Kids Mahjong Camps made 14 or more days before the camp start date are eligible for a full refund minus a $25 processing fee. Cancellations made 7–13 days before the start date will receive a session credit only. Cancellations made fewer than 7 days before the start date are non-refundable. If a camp session is cancelled by Time To Mahj due to insufficient enrollment or unforeseen circumstances, a full refund will be issued.
04Corporate & Private Events
Corporate and private event bookings require a non-refundable deposit to hold your date. The remaining balance is due 14 days before the event. Cancellations made 14 or more days before the event date will forfeit the deposit but receive a full refund of any additional amounts paid. Cancellations made fewer than 14 days before the event are non-refundable in full. Rescheduling requests made 14 or more days in advance will be accommodated subject to availability at no additional fee.
05Time To Mahj Cancellations
In the rare event that Time To Mahj must cancel a session, retreat, camp, or event due to instructor illness, severe weather, or other circumstances beyond our control, all participants will receive a full refund or the option to transfer to a future date. We will notify you as soon as possible via the contact information provided at booking. We are not responsible for travel, accommodation, or other costs incurred in connection with a cancelled event.
06How to Request a Cancellation or Refund
To request a cancellation, reschedule, or refund, please contact us through our website at timetomahj.com/contact. Include your name, the service booked, and your booking date. We will respond within 2 business days. Refunds, when applicable, are processed back to the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.
07No-Shows
Participants who do not attend a booked session without prior notice are considered no-shows and are not eligible for a refund or credit, regardless of the reason. If an emergency prevents you from attending, please reach out to us as soon as possible — we handle exceptional circumstances on a case-by-case basis with compassion.
08Changes to This Policy
Time To Mahj reserves the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with a revised Last Updated date. The policy in effect at the time of your booking will apply to that booking.
Questions? Contact us — we're happy to help.